FAQs

Frequently Asked Questions

How quickly will my order be shipped and delivered?
Our dispatch times vary depending on the item; orders might be shipped out the same business day or within one to two days. On average, you can expect your delivery within four to seven business days. In rare instances of unexpected delays, this will be clearly noted on the product page. We take pride in offering industry-leading processing times paired with top-notch customer service.

What payment options are available?
We accept a wide range of payment methods, including major credit and debit cards such as Visa, Mastercard, American Express, and Discover. Additionally, digital payment services like Apple Pay and Google Pay are available for your convenience.

What is your return policy?
Every purchase comes with a full 30-day money-back guarantee. For further details, please review our comprehensive 30-Day Return Policy at the bottom of our website.

How does your cancellation process work?
You are welcome to cancel any order for a complete refund provided it hasn’t yet been dispatched. To initiate a cancellation, please contact us immediately at support@curatedbackyard.com. Once an order has been shipped, it becomes subject to our 30-day return guidelines.

What should I do if I receive a damaged product?
Upon delivery, we recommend that you carefully inspect all packaging for any signs of damage. If you notice issues—even with the outer box—please note them on your delivery receipt. In cases where you suspect damage but cannot inspect the package immediately, indicate “suspect damage” on the receipt. Should you find that your items are damaged upon opening, send us photographs at support@curatedbackyard.com so that we can promptly arrange a replacement or provide compensation.

How do I place an order?
Ordering from our website is simple: click the “Add To Cart” button on your selected item and proceed through the checkout process by providing your shipping and billing details. You may also place an order by phone by calling +1 (936) 209-7186. Immediate confirmation will be sent once your order is received, ensuring that processing begins right away.

How will I know when my order has shipped?
After placing your order, you will receive a confirmation email detailing your purchase along with shipping and billing information. As soon as your order leaves our warehouse, we’ll send you an email with a tracking number. In the event that an item becomes out-of-stock, we’ll promptly notify you within one business day via email or phone. Although we maintain rigorous stock checks, high demand may occasionally lead to swift sellouts.

Will I receive an email confirmation for my order?
Yes, a confirmation message is automatically sent to the email address you provide for every order. We recommend that you save or print this confirmation for your records, and please ensure that your email address is entered correctly to avoid missing any important updates.

Do you charge sales tax on orders?
Our business is based in Washington, and we only apply sales tax to orders that are delivered within Washington. This policy can result in considerable savings compared to vendors who impose tax on all orders, regardless of the destination.

Can I modify my order after placing it?
Absolutely. If you need to make changes to your order, please email support@curatedbackyard.com before the item has been shipped. Any price differences will be adjusted accordingly—either by crediting your card or via a custom invoice. For immediate inquiries regarding your order status, feel free to reach out by email at support@curatedbackyard.com or by calling +1 (888) 510-3606.